How can process mining impact decision-making in organizations?

Process mining significantly impacts decision-making in organizations by providing data-driven insights that facilitate informed decision-making. This approach allows organizations to analyze actual process data rather than relying on subjective judgments or intuition. By extracting valuable information from event logs, process mining uncovers patterns, inefficiencies, and trends within business processes.

With these insights, decision-makers can identify root causes of performance issues, optimize workflows, and enhance operational efficiency. The ability to visualize real-time process performance and outcomes allows organizations to make decisions based on concrete evidence rather than assumptions. This leads to more robust strategies and initiatives that are aligned with actual performance metrics, ultimately driving better business results.

Other options, such as relying on intuition-based insights, decreasing reliance on data, or focusing solely on historical comparisons, do not align with the core principles of process mining, which advocate for the use of comprehensive data analysis to guide decision-making effectively.