How do “leading indicators” differ from “lagging indicators” in Process Mining?

Leading indicators are crucial for providing insights into future performance, allowing organizations to anticipate and manage potential outcomes based on current behaviors and trends. In Process Mining, these indicators help identify proactive measures that can enhance process efficiency and success. They serve as early warnings or signs indicating how well a process is expected to perform based on specific activities or metrics.

On the other hand, lagging indicators focus on past performance outcomes. They measure what has already happened within a process, providing insights based on historical data. These indicators can show the effectiveness of decisions made in the past but are not inherently predictive of future performance.

Understanding this distinction allows organizations to leverage leading indicators to forecast challenges or opportunities in their processes while also assessing performance through lagging indicators for retrospective analysis. This dynamic combination is essential for continuous improvement in process management.