In the context of Process Mining, what does “process enforcement” involve?

In Process Mining, “process enforcement” primarily refers to the practice of monitoring processes to ensure compliance with established rules and regulations. This involves continuously analyzing the actual execution of processes against the predefined standards or guidelines to identify any deviations or non-compliance issues. The objective is to ensure that business processes are conducted in accordance with both internal policies and external regulations, thus maintaining operational integrity and minimizing risks.

By employing techniques such as automated monitoring and real-time alerts, organizations can detect when processes are not followed as intended. This helps in taking corrective actions promptly and enhances accountability within the organization. It serves a crucial role in overall governance, risk management, and compliance efforts, ensuring that processes not only function effectively but also conform to regulatory and policy requirements.

In contrast, documenting every step of a process is more focused on capturing information rather than ensuring adherence to standards, while improving customer relations and implementing cost-cutting measures, though important, do not relate specifically to the enforcement aspect of process compliance.