In which metric is the average throughput time increase reflected?

The average throughput time increase is fundamentally measured in terms of time, which is aligned with the concept of minutes. Throughput time refers to the total time taken to complete a process from start to finish, and any increase in this metric indicates a longer duration required to fulfill the process, often measured in minutes or other units of time.

When evaluating process performance, especially in a process mining context, organizations often focus on the efficiency of their operations, with throughput time being a critical metric. If the throughput time is rising, it suggests inefficiencies or delays in the process, which can have a direct impact on delivery times and customer experience.

Other options like customer satisfaction score reflect subjective perceptions of service but do not quantitatively measure time. Conformity percentage deals with how well the process aligns with predefined standards or norms, while customer type frequency examines the distribution of different customer types rather than their experience in terms of time. Thus, minutes is the most appropriate metric to reflect changes in throughput time.