What aspect does process mining focus on when measuring efficiency?

Process mining primarily focuses on measuring efficiency by evaluating performance against established Key Performance Indicators (KPIs). KPIs are quantifiable measures that gauge the success of an organization in achieving key business objectives. In the context of process mining, these indicators help to assess various aspects of process performance, such as cycle times, bottlenecks, and resource utilization. By aligning the analysis of process data with KPIs, organizations can identify inefficiencies, streamline processes, and enhance overall operational performance.

While other options such as employee satisfaction, market share growth, and customer feedback do provide valuable insights into various aspects of a business, they do not directly measure operational efficiency in the way that KPIs do. Employee satisfaction might influence performance but is not a direct measure of process efficiency. Market share growth indicates competitive positioning rather than procedural effectiveness. Customer feedback surveys reflect satisfaction levels but do not quantify process efficiency. Therefore, focusing on KPIs allows for a more precise evaluation of how processes are performing relative to expected outcomes, making it the most relevant choice for measuring efficiency in process mining.