What does process documentation ideally highlight?

Process documentation ideally highlights the discrepancies between expected and actual practices. This aspect is crucial because it allows organizations to compare their defined standard operating procedures (SOPs) against the actual workflow observed in practice. By identifying gaps between what is intended and what actually occurs, organizations can pinpoint inefficiencies, compliance issues, or areas requiring improvement. This analysis serves as a foundation for optimizing processes, ensuring that the actual execution aligns more closely with the ideal practices set forth.

Focusing solely on the most recent changes in processes does not provide a comprehensive view needed for overall improvement, while documenting personal goals of employees is more about individual aspirations rather than the effectiveness of a process. Additionally, although technology plays a significant role in process execution, it should be viewed in the context of how it impacts the workflow and adherence to expected practices, rather than being the central focus of process documentation.