What is the main objective of undertaking a process mining project?

The main objective of undertaking a process mining project is to enhance operational efficiency based on actual performance data. Process mining utilizes data extracted from operational systems to provide insights into how processes are actually performed, identifying bottlenecks, inefficiencies, and areas for improvement. This data-driven approach allows organizations to make informed decisions that can lead to optimized workflow, reduced costs, and improved service delivery.

While enhancing teamwork and collaboration, ensuring compliance, and engaging with theoretical models can be relevant aspects in broader business strategies, they do not capture the essence of what process mining strives to achieve. By focusing on actual performance data, organizations can pinpoint specific issues within their processes and adopt targeted actions to improve efficiency, making this the primary goal of any process mining initiative.