What is the purpose of conformance checking in process mining?

The purpose of conformance checking in process mining is to compare actual process data against a designed process model. This comparison helps organizations identify discrepancies between how a process is supposed to function according to the model and how it is actually executed in reality. By analyzing these differences, businesses can gain insights into inefficiencies, deviations, and compliance issues within their processes. This allows for process optimization and ensures that the practices align with established standards or regulations.

While assessing employee compliance with policies, developing new training programs, and investigating customer satisfaction can be important aspects of organizational performance and improvement, they do not directly pertain to the specific function of conformance checking in the context of process mining. These activities may arise from the insights gained through conformance checking, but they are not the primary focus of this process mining technique. Conformance checking specifically aims to validate processes against their intended models to enhance operational effectiveness.