What is the ultimate goal of applying process mining?

The ultimate goal of applying process mining is to increase operational efficiency and effectiveness. This approach involves analyzing data from various business processes to uncover insights about how they function. By visualizing the actual processes and comparing them against idealized or expected paths, organizations can pinpoint inefficiencies, bottlenecks, and non-compliance issues. The insights gained can guide targeted improvements, streamline operations, and enhance overall performance, ultimately leading to better resource utilization, reduced costs, and improved quality of service or product delivery.

Focusing on operational efficiency does not mean eliminating human resources, standardizing practices, or developing new product lines, as these can be tactics rather than ultimate objectives of process mining. Instead, the aim is to leverage data-driven insights to optimize existing operations, ensuring that processes are both effective in achieving their goals and efficient in using resources.