What type of insights can process mining provide?

Process mining is a powerful analytical approach that enables organizations to gain a deeper understanding of their processes by extracting knowledge from event logs readily available in their information systems. The primary insight it offers is into process inefficiencies and deviations.

By analyzing the actual flow of processes, process mining reveals where bottlenecks occur, identifies redundant steps, and uncovers areas where processes do not conform to expected patterns. This understanding allows organizations to pinpoint specific problems, such as delays, unnecessary complexity, or non-compliance with predefined workflows. As a result, businesses can take informed corrective actions to optimize and improve their operations, leading to enhanced efficiency and effectiveness.

While other areas like transport logistics, marketing strategies, and regulatory compliance are essential aspects of business operations, process mining specifically focuses on revealing insights connected to processes themselves, making deviations and inefficiencies a key area of exploration.