Which of the following is a key benefit of using process mining?

Utilizing process mining provides significant advantages in identifying performance gaps in real time. This capability is essential as it allows organizations to monitor their processes as they occur, enabling them to detect inefficiencies, bottlenecks, and deviations from the optimal workflow almost immediately. By having access to real-time data and insights about the actual execution of business processes, companies can make informed decisions to enhance performance, streamline operations, and rectify any issues as they arise.

The other options, while they may be valuable in their own contexts, do not serve as the primary benefits associated with process mining. For instance, gaining insight into employee motivation is relevant to human resources and organizational behavior, but it is not a direct advantage of process mining. Reducing the volume of customer feedback does not align with the core functionality of process mining, which focuses on analyzing and improving processes rather than customer interactions. Similarly, while process mining may lead to improved efficiency, it does not inherently eliminate all manual processes; rather, it aims to enhance and automate them where feasible.