Which tool would you use to investigate how cases are flowing into undesired activities?

Using the Process Explorer is the most effective choice for investigating how cases are flowing into undesired activities. This tool provides a visual representation of the entire process and allows users to drill down into specific activities and transitions between them. By navigating through the process flow, users can identify bottlenecks, deviations, and any pathways that lead to undesired outcomes.

The Process Explorer enables analysts to see the relationships between activities and to track the frequency of cases entering specific undesired activities, thereby presenting opportunities for analysis and improvement. It effectively displays variations in processes, making it easier to spot trends or anomalies that warrant further investigation.

The other tools, while useful for different purposes, do not specialize in providing a holistic view of case flows within the context of the entire process. The Activity Tracker focuses on individual activities, the Performance Dashboard summarizes key metrics but does not provide detailed flow insights, and the Data Model Viewer is primarily used for understanding data structures rather than process flow analysis.